DOT Releases April 2008 Stats
For the month of April 2008, Southwest placed first in Consumer Complaints, third in Ontime Performance, and fifth in Baggage Handling. Way to go, Team! The top performers in each category of the U.S. Department of Transportation’s Air Travel Consumer Report for April 2008 are listed below.
April 2008 Complaints (per 100,000 Customers)
1. Southwest 0.35
2. Skywest 0.40
3. Mesa 0.53
4. ExpressJet 0.55
5. Frontier 0.69
6. Hawaiian 0.70
7. Alaska 0.71
8. JetBlue 0.78
9. Pinnacle 0.80
10. AirTran 0.96
Ontime Performance (percent)
1. Hawaiian 90.5
2. Skywest 84.0
3. Southwest 83.3
4. Frontier 82.1
5. Alaska 81.6
6. US Airways 81.3
7. AirTran 81.1
8. Pinnacle 80.4
9. JetBlue 77.0
10. Atlantic Southeast 77.0
Baggage Handling (per 1,000 Customers)
1. JetBlue 3.00
2. AirTran 3.31
3. Hawaiian 3.40
4. Northwest 3.42
5. Southwest 3.81
6. Continental 3.84
7. US Airways 4.20
8. Alaska 4.23
9. United 4.91
10. Frontier 4.98
The Air Travel Consumer Report can be viewed in full online at
Aviation Consumer Protection Home Page.
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