we had one of those weeks too Roz... apparently, CLE didn't have their act together this week. First, the plane was over weight so they took bags off, then it was under weight so they tried more putting bags on.. long story short, that along with deicing delayed doug's flight out so when he got into SLC, the last phx flight of the day was just leaving... DOH! he was stuck till the next morning and didn't end up getting home till about 11AM because of everyone else that's been stuck/moved all over the place this week!
totally felt your pain!!
